RGV Equine return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and be able to resell.
Once your return is received and inspected, and you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days, less shipping and restocking fee (15%).
Refunds for packages that are returned due to unacceptable address or refused will be restocked at a minimum of $5.
We work hard to ensure 100% accuracy and delivery of each order we ship. If there are any issues with your order due to an error by our team, it must be reported to our us within 5 days of receipt of your order.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
All items are shipped FedEx and are shipped prepaid. All orders are processed and shipped as quickly as possible. Usually, orders are shipped within 1 to 5 business days of receipt of payment. Many times orders are shipped next business day. However, there are times due to high order volume, when it may take up to 5 business days to ship.
Please note, that when a customer chooses Express OR Expedited shipping method, that those express shipping terms apply to the parcel from the time it is shipped, NOT from the time the order is placed.
Please remember, orders are shipped Monday through Friday only, we do not ship on Saturday, Sunday and recognized holidays. If you order over the weekend, or on a holiday, your order will be shipped the following business day.
Transit times are an estimate only and are not considered Guaranteed. RGV Equine Services makes no guarantee as to the time a carrier may take once an item is shipped. RGV Equine is not responsible for any delays or misplacement of parcel due to a carrier’s lack of performance or delays due to Covid 19.